Appointment & Office Policies

At Lume Dental, our team believes that the key to a good, respectful, and long-lasting relationship is clarity and consistency. To ensure that your next dental appointment is as pleasant and predictable as possible we would like to give you an overview of our appointment and office policies. Please feel free to call us at (403) 986-5680 with any questions you may have.

Please understand that it is ultimately your responsibility to keep track of any upcoming dental appointment. As a courtesy, we send out hygiene reminders a few weeks before a requested appointment, and we make confirmation calls or emails two weeks before hygiene appointments. Also, we send a courtesy reminder the day before all appointments. Although we make every effort to contact you before any appointment, it is ultimately your responsibility to ensure that you will be at your appointment unless other arrangements have been made in advance with our office.

We send out a reminder 1 month before hygiene. 1 week before all appointments a text or email confirmation is sent. There is a courtesy text or email 2 days before as well as the day of.

Due to a continuous high demand for prime appointment times, we require a minimum of 2 business days’ notice per appointment should you need to reschedule or cancel your appointment. Because we value your time, we do not double book our clients. As such, your appointment is a valuable time that the doctor has set aside, especially for you. Where insufficient notice is given, a missed appointment fee may be charged to you.

Our goal is always to provide you with a pleasant experience. We strive to serve you to the very best of our ability, and we are committed to helping you attain the highest level of dental and overall well-being.

If you have any questions about any of our appointment and office policies or procedures, please do not hesitate to contact us at (403) 986-5680, or email us at info@lumedental.ca